Design Lead

Job Description ·      We're looking for an experienced Design Lead to establish and scale Human-Centred Design within a multidisciplinary product team. ·      You'll work closely with Product Managers, Engineers, Business Stakeholders, and Users to drive Product Discovery, UX Strategy, Service Design, and Digital Innovation, delivering intuitive, accessible, and impactful digital experiences. Key Responsibilities:: ·      Design Leadership o   Lead and establish Human-Centred Design practices, frameworks, and standards. o   Partner with Product and Engineering teams to shape product strategy and delivery. o   Build scalable Design Systems and promote a strong design culture. ·      User Research & Discovery o   Conduct User Interviews, Usability Testing, Workshops, and Field Research. o   Apply Qualitative & Quantitative Research to uncover user needs and validate product ideas. o   Transform research into actionable insights and product recommendations. ·       UX, Service & Product Design o   Create Journey Maps, Service Blueprints, Wireframes, Prototypes, and High-Fidelity Designs. o   Apply Service Design and Systems Thinking to improve end-to-end user experiences. o   Collaborate with engineering teams to ensure successful implementation. ·      Strategy & Innovation o   Drive Product Discovery using research, analytics, and experimentation. o   Explore AI-enabled Design and modern digital technologies to enhance user experiences. o   Balance User Needs, Business Goals, and Technical Feasibility. 🤝 ·      Stakeholder Management o   Facilitate workshops and collaborate with Business Leaders, Product Managers, and Engineering Teams. o   Influence decisions through research, evidence, and storytelling. o   Champion Product-Led and User-Centric ways of working. ·      Design Excellence o    Establish Accessibility, Usability, and Inclusive Design standards. o   Mentor designers and contribute to building a strong design capability. o   Promote continuous learning, innovation, and best practices. Required Skills & Qualifications:: ·      8+ years of experience in UX Design, Product Design, Service Design, or Human-Centred Design. ·      Strong expertise in User Research, Interaction Design, Information Architecture, and Design Thinking. ·      Experience leading End-to-End Product Design and Product Discovery. ·      Hands-on experience with Wireframing, Prototyping, Journey Mapping, and Design Systems. ·      Strong understanding of Accessibility, Usability, and Inclusive Design. ·      Experience collaborating with Product Managers, Engineers, and Agile Teams. ·      Excellent Stakeholder Management, Workshop Facilitation, Communication, and Storytelling skills. ·      Experience building or scaling Design Practices. ·      Knowledge of AI-assisted Design, Systems Thinking, and Digital Transformation. ·      Experience in Government, Public Sector, or Regulated Industries. ·      Experience mentoring designers and developing design maturity. ·      Bachelor's or Master's degree in Design, Human-Computer Interaction (HCI), Interaction Design, Service Design, Design Research, Graphic Design, or a related discipline.