Software Engineer ( Dynatrace, GenAI, Prometheus ,L2 Support, Splunk)

Responsibilities

• Lead the Site Reliability Engineering (SRE) function for business-critical production platforms, ensuring high availability, reliability, and operational excellence.

• Provide technical leadership for Production Support (L2/L3), driving timely resolution of production incidents and minimizing service disruptions.

• Lead major incident management, root cause analysis (RCA), and post-incident reviews to improve platform stability.

• Utilize Dynatrace and Splunk to monitor application and infrastructure health, analyze performance trends, and proactively identify issues.

• Troubleshoot complex application, infrastructure, and database issues across distributed environments.

• Optimize SQL queries and support performance tuning across Oracle, MySQL, and MS SQL Server databases.

• Collaborate with development, infrastructure, database, and DevOps teams to improve system reliability and operational efficiency.

• Drive automation initiatives to streamline operational processes and reduce manual effort.

• Define and maintain operational standards, monitoring strategies, runbooks, and best practices.

• Mentor and guide junior engineers, provide technical direction, and foster knowledge sharing across the team.

• Engage with stakeholders to provide technical updates, operational insights, and continuous improvement recommendations.

Requirements

• 10+ years of experience in Site Reliability Engineering (SRE), Production Support, or Application Support, including experience in a technical leadership role.

• Strong hands-on expertise in Dynatrace and Splunk for monitoring, observability, alerting, and troubleshooting.

• Proven experience leading Production Support (L2/L3), incident management, root cause analysis (RCA), and service restoration.

• Strong expertise in SQL, including query optimization, performance tuning, and database troubleshooting on Oracle, MySQL, and MS SQL Server.

• Experience supporting distributed systems and mission-critical production environments.

• Good understanding of Java applications and application troubleshooting.

• Hands-on experience with Linux administration and scripting using Shell, Python, Ansible, Autosys.

• Hands-on experience in Linux, Microservices, Kafka.

• Hands-on experience in Azure.

• Experience in ITIL processes, Service Management, CI/CD, and automation practices.

• Experience in banking, healthcare domain preferred.

• Proven ability to mentor engineers, lead technical discussions, and drive operational improvements.

• Excellent analytical, problem-solving, communication, stakeholder management, and leadership skills.