Contracts Manager

About Outreach

Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.

About the Role:

We are seeking an experienced Contracts Manager to join Outreach Legal and P2P team. This role will be responsible for managing the end-to-end contract lifecycle while partnering closely with Procurement (P2P), Legal, Finance, Privacy, Security, HR, IT, and other business stakeholders.

The ideal candidate will have substantial experience supporting a SaaS-based multinational company and be comfortable working in a fast-paced, global environment. The successful candidate will possess strong commercial contracting expertise, excellent negotiation skills, and the ability to provide practical, business-oriented solutions while effectively managing contractual and commercial risks.

Your Daily Adventures Will Include:

- Commercial Contracting

- Draft, review, negotiate, and manage a wide variety of commercial agreements, including:

- Customer Agreements

- Vendor Agreements

- Master Service Agreements (MSAs)

- Statements of Work (SOWs)

- Non-Disclosure Agreements (NDAs)

- Partnership and Reseller Agreements

- Review contract requests and identify legal, commercial, financial, and operational risks.

- Conduct initial review of Zip purchase requests, vendor contracting documents, and privacy/security review results to assess risk level and determine matters requiring escalation.

- Recommend practical risk mitigation strategies while balancing business objectives.

- Lead contract negotiations with customers, vendors, and business partners end-to-end, escalating legal questions to attorneys as necessary.

- Ensure contractual terms align with company policies and applicable legal requirements.

- Support contract execution and maintain complete contract documentation.

Contract Lifecycle Management

- Manage contracts throughout their lifecycle, from intake through negotiation, execution, renewal, amendment, and termination.

- Develop, maintain, and continuously improve:

- Contract templates

- Clause libraries

- Negotiation playbooks

- Standard operating procedures

- Ensure timely turnaround of contracts while maintaining quality and compliance.

- Support continuous improvement initiatives for contract management processes.

- Utilize Contract Lifecycle Management (CLM) and intake tools, including Ironclad and Zip, to manage contract workflows and reporting.

- Manage signature workflows via Ironclad and DocuSign, and archive fully executed agreements in Ironclad.

Procurement & Cross-Functional Collaboration

- Partner closely with the Procurement (P2P) team on vendor contracting and procurement-related legal matters.

- Collaborate with Legal, FP&A, Privacy, Security, HR, IT, and other business stakeholders throughout the contracting process.

- Serve as a trusted advisor to internal business teams on contractual obligations and commercial considerations.

Privacy & Compliance

- Demonstrate a strong understanding of marketing-related data privacy concepts, including lead sharing arrangements, marketing consent requirements, and event/co-marketing data handling, as well as applicable local and international privacy and data protection laws.

- Review privacy and security provisions within commercial agreements.

- Partner with Privacy and Security teams during contract negotiations.

- Support contract compliance with applicable regulatory and internal policy requirements.

Stakeholder Management

- Build strong relationships with internal stakeholders across global business functions.

- Prioritize contract requests based on business impact and urgency.

- Communicate legal and commercial risks clearly and effectively to both legal and non-legal audiences.

- Provide guidance and training on contracting best practices when required.

Our Vision of You:

• Bachelor's Degree is required.

• Master's Degree is preferred.

• 7–10 years of experience in commercial contract review, drafting, negotiation, and contract management.

• Minimum 4–6 years of experience supporting a SaaS-based multinational company.

• Demonstrated experience supporting global business operations.

• Experience working with U.S.-headquartered multinational organizations is highly preferred.

• Experience partnering with Procurement (P2P) and commercial business teams on global customer and vendor contracting, including familiarity with intake and workflow tools such as Ironclad and Zip.

• Hands-on experience with Contract Lifecycle Management (CLM) platforms such as Ironclad or similar legal operations tools.

Required Skills:

• Strong commercial contracting and negotiation skills.

• Extensive experience drafting and negotiating customer and vendor agreements.

• Strong understanding of contract risk assessment and mitigation.

• Working knowledge of privacy and data protection regulations applicable to commercial contracts.

• Excellent stakeholder management and relationship-building skills.

• Outstanding written and verbal communication skills.

• Proven ability to manage a high volume of concurrent transactions with quick turnaround while maintaining quality and accuracy.

• Strong analytical thinking and problem-solving abilities.

• High attention to detail and strong organizational skills.

• Ability to work independently while collaborating effectively across global teams.

• Strong business acumen with a practical, solution-oriented mindset.