Senior/Service Engineer

MAIN DUTIES AND RESPONSIBILITIES: (a)   Technical Service Support

• Set-up, install, buy-off and commission new equipment at customer sites.

• Ensure the machine is bought off smoothly at customer sites.Provide pre and post sales technical support to customers and upgrade equipment e.g. change-kits, new design modules, features and capabilities.

• Trouble-shoot machine issue and identify root cause(s) and provide solutions and rectify the issue.

• Work closely with Engineering and Manufacturing on design, quality and performance issues.

• Assist in overall machine performance evaluation with technical reports and feedback.

• Cost management to lower service support expenses during warranty and post warranty

(b)   Technical Training

• Provide technical training for customers on set-up, operations and maintenance.

• Update and maintain all service-related documentation or reports in databases (e.g. customer feedback system) for effective record, monitoring and resolution of customer issues

(c)   Customerrelationship

• Build and maintain strong customer relations on ground by providing good service support.

• Good communication skills.

• Work closely with the customer to resolve field issue and advice promptly when assistance needed from the customer.

MAIN JOB SPECIFICATIONS / REQUIREMENTS

• Higher NITEC / ITC / Diploma in Electronics/Mechanical Engineering

• Some experience in servicing automated / production equipment.

• Computer literate

• Excellent customer orientation skills

• Able to travel overseas at short notice