Associate Support Engineer

Job Responsibilities:

• Act as the first point of contact for IT Systems/Software/Support, and administer IT service requests

• Provide day-to-day IT support to employees across the company (including Singapore, regional offices, and retail stores in the Asia Pacific), via phone, email, remote, and face-to-face

• Provide technical support to End-User-Computing, server, network, and/or cloud infrastructure, as well as perform regular upgrades to ensure systems are updated

• Troubleshoot system failures or bugs and provide solutions to restore functionality

• Manage the installation and maintenance of hardware & software, including computers, laptops, printers, mobile devices, projectors, interactive screens, etc

• Deployment of Operating systems, software applications, and patches on End-User Computing

• Diagnose and resolve IT software/hardware issues and contact the appropriate service vendors when necessary

• Recommend solutions and ensure that IT issues have been corrected, and maintain records of work performed

• Suggest improvements for procedures and controls to enhance performance and satisfaction

• Assist with any ad-hoc tasks as required by the IT team / Management

Requirements:

• Minimum Diploma in Computer Science, Information Technology, or a similar field

• Good troubleshooting skills and knowledge of Windows Operating systems, Mac OS, and office 365 applications

• Able to communicate effectively in both oral and written aspects

• Able to apply critical thinking skills to resolve complex issues / technical challenges on the job

• Able to work independently and in a team

• Fresh graduates are welcome to apply