Senior Systems Development Engineer (PowerScale)

Senior Systems Development Engineer (PowerScale) Our customers operate highly complex, mission-critical environments that demand deep technical expertise across hardware, software, and full-system architecture. As part of the Customer Engineering team, you will work at the intersection of system design, advanced diagnostics, and performance engineering. This includes analyzing integrated electronic and electro-mechanical systems, conducting feasibility and architecture evaluations, and developing specifications that ensure robust, predictable system behavior. The Customer Engineering Team focuses on advanced root-cause analysis, performance optimization, configuration tuning, and long-term stability improvements. You will tackle the toughest technical challenges in enterprise environments—driving solutions that improve reliability, scalability, and overall system efficiency for global customers. Join us as a Senior Systems Development Engineer (Escalating Engineer) on our Customer Engineering Team in Taipei, Taiwan. What You’ll Achieve As a Senior Systems Development Engineer, you will: Key Responsibilities

• Collaborate with core engineering teams, Customer Support, Incident Management, and customers to troubleshoot, stabilize, and optimize enterprise environments.

• Perform advanced troubleshooting, root cause analysis (RCA), and kernel-level debugging across distributed software systems, enterprise infrastructure, and supported operating systems running on Dell hardware.

• Leverage expertise in computer architecture and operating system internals to resolve complex technical issues, improve system resilience, and provide actionable recommendations to internal and external stakeholders.

• Document technical findings and effectively communicate insights, resolutions, and strategic recommendations to both technical and executive audiences.

• Build strong cross-functional partnerships to drive collaborative problem-solving and operational excellence.

• Design and implement intelligent automation solutions using AI and emerging agentic technologies to improve productivity, efficiency, and service reliability.

• Contribute to strategic initiatives that enhance operational efficiency, resilience, and scalability across the organization.

Requirements

• Work Model: Onsite, 5 days a week (remote/hybrid not eligible).

• Schedule: Weekend work on a rotational basis (comp days provided), occasional early/late shifts, and overtime as needed.

• Experience:

• 8+ years in software/hardware engineering (or equivalent) with deep expertise in one or more of the following:

• NAS storage

• Clustered and Scale-out Filesystems (Quotas, Data Reduction, Locking)

• Performance

• Protocols (SMB, NFS, S3,etc.)

• Networking

• Linux/BSD operating systems

• Replication

• Technical Skills:
• Hands-on troubleshooting experience with NAS storage platforms and distributed storage architectures.

• Understanding data replication, resiliency, performance optimization, and storage protocols.

• Strong knowledge of TCP/IP, DNS, HTTP/HTTPS, load balancing, proxies, and network troubleshooting.

• Performance troubleshooting

• Ability to analyze application logs, thread dumps, heap dumps, garbage collection behavior, and performance bottlenecks.

• Experience supporting and debugging REST APIs and service integrations.

• Understanding of authentication mechanisms, authorization flows, API gateways, and service communication patterns.

• Strong Linux administration and debugging experience.

• Ability to investigate processes, memory, CPU, filesystem, networking, and performance-related issues using standard Linux/BSD diagnostic tools.

• Desirable Qualifications:
• Proficiency in Java, C, Python, and scripting

• Proven experience in developing automation frameworks and applying AI/agentic tools to drive operational efficiency and scalability