26961665 Infrastructure Group Manager

Senior Manager – Global Client Services, On-site Support (APAC / Global) This role is responsible for delivering exceptional end-user technology experiences across Citi locations by leading on-site technology support, workplace technology transformation, and executive engagement. The successful candidate will serve as a trusted technology partner to business leadership, ensuring a seamless digital workplace experience for employees, clients, and executive events while driving operational excellence across end-user technology services.

Key Experience Sought:

End User Technology Expertise

• Extensive experience leading End User Services / Digital Workplace organizations.

• Strong background in desktop engineering, workplace technologies, collaboration platforms, mobility solutions, and modern workplace initiatives.

• Experience supporting a highly mobile and hybrid workforce across multiple locations.

Executive & Business Engagement

• Experience supporting senior executives, town halls, board meetings, client events, and critical business engagements.

• Ability to communicate effectively with business leaders and translate technology capabilities into business outcomes.

• Strong stakeholder management across Technology, Operations, and business functions.

Service Leadership

• Proven leadership of onsite technology support teams.

• Experience managing global or regional service delivery organizations.

• Strong focus on user experience, service quality, operational metrics, and continuous improvement.

Workplace Transformation

• Experience driving digital workplace transformation initiatives.

• Familiarity with automation, self-service technologies, AI-enabled workplace capabilities, and modern support models.

• Track record of simplifying user experiences while improving operational efficiency.

Operational & Risk Management

• Strong understanding of technology operations, governance, and operational resilience.

• Experience managing critical incidents, escalations, and service recovery.

• Ability to operate effectively in a highly regulated financial services environment.

Key Responsibilities

• Lead delivery of on-site technology support services across assigned locations.

• Act as the senior technology representative for Foundational Services within the geography.

• Partner with business leaders to enhance employee productivity and workplace experience.

• Support executive events, client engagements, conferences, and strategic business activities.

• Drive technology adoption and workplace transformation initiatives.

• Ensure consistent delivery of end-user services through strong vendor and operational management.

• Champion service excellence through measurable improvements in user satisfaction and operational performance.

• Foster strong partnerships across Technology, Operations, Real Estate Services, and business stakeholders.

Ideal Candidate Background Candidates may come from organizations with leadership experience in:

• Digital Workplace Services

• End User Computing (EUC)

• Workplace Technology

• Client Services / Technology Support

• Executive Support Services

• Collaboration & Productivity Platforms

• Field Services / Onsite Support

• Technology Experience Management