Desktop Engineer (Govt)_Contract Renewable

Job Description & Requirements

• IT technical support and operations services.

• Troubleshooting Laptop/Desktop, email, software Issues.

• Provide a helpdesk service for users' enquiries and technical issue reporting on system usage, through phone and emails.

• For Technical issues, make assessment if it can be resolved with the level of system access provided. Escalate unsolved case to other trams within the stated SLA timing.

• Familiar in Networking

• Has provided some level 1 & 2 user support to end user and VIPs

• Able to communicate clearly, work in a team.

Requirements:

• Nitec/Higher Nitec or Diploma in Computer Technology

• Minimum 3 years of experience in Desktop Troubleshooting.