IT Engineer/ Software Engineer

Job Summary Reporting to the Senior Customer Service Manager, the IT / Software Support Engineer provides critical technical execution, software testing, commissioning, and ongoing maintenance for automated material handling and warehouse systems (WMS / Material Flow Controls - MFC). Operating in a 4-person team, this role delivers both on-site and off-site IT infrastructure support, network configuration, and database management (Oracle & SQL). Additionally, the engineer provides 24/7 hotline support (on standby) for clients, optimizes internal service workflows, and travels overseas as needed to support international project rollouts and system commissioning.CORE RESPONSIBILITIES A. Software & Automation Systems Support

• Deliver end-to-end technical support, testing, and commissioning for automated material handling systems, Warehouse Management Systems (WMS), Material Flow Controls (MFC), and PLC interfaces.

• Support application development and maintenance utilizing programming languages (C#, C++, Visual Basic, PowerBuilder) and web technology/services (Microsoft IIS, XML, HTML, JavaScript).

• Manage, write, and optimize database operations using Oracle and SQL Server (PL/SQL, Transact-SQL).

B. IT Infrastructure & Network Administration

• Provide setup, configuration, and troubleshooting for network equipment, including routers, switches, and Virtual Private Networks (VPNs).

• Deliver technical maintenance and support across IT infrastructure, Windows OS, hardware devices, and internal software applications.

C. Customer Support & Field Operations

• Provide responsive IT hotline support, handling both remote and on-site technical resolution for client queries.

• Participate in standby on-call rotations to deliver continuous software support and operational continuity for customers.

• Travel overseas as required to execute on-site project implementations, system testing, and commissioning.

• Identify and propose continuous process improvements to boost service functionality and team performance.

• Carry out additional technical and administrative ad-hoc duties as requested.

REQUIREMENTS & QUALIFICATIONS

• Education: Diploma or Degree in Information Technology, Computer Science, Computer Engineering, or a related discipline.

• Experience: Minimum 3 years of hands-on software application experience with a focus on Warehouse Management Systems (WMS) and Material Flow Controls (MFC).

• Technical Expertise:

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• Database Skills: Proficient in DB administration (Oracle, SQL Server) and database programming (PL-SQL, T-SQL).

• Programming & Tools: Knowledge of Object-Oriented languages (C#, JavaScript), Microsoft Visual Studio, and legacy languages.

• Infrastructure: Solid understanding of IT network architecture, hardware configurations, and web services.

If interested, please submit your application to [email protected] with your expected salary and resume. We regret that only short-listed candidates will be contacted shortly. By submitting your application or resume, you agree to the collection, use, retention, and sharing of your personal information with potential employers for their assessment. JDA WMS Pte Ltd | EA Personnel: Pham Thi Tuyet Mai EA License No: 23S1595 | EA Registration No: R2512783