IT Infrastructure Engineer

Responsibilities

• Manage and operate centralized monitoring and observability platforms across applications, databases, infrastructure, networks, and cloud environments to ensure 24/7 service availability.

• Monitor system health using metrics, logs, and alerts; proactively identify anomalies, performance issues, and service degradation.

• Perform alert triage, impact assessment, and incident coordination, escalating issues to the appropriate technical teams to meet SLA requirements.

• Design and enhance monitoring strategies, dashboards, alerting frameworks, and observability standards to improve service visibility and reduce alert noise.

• Support major incident management by providing diagnostics, cross-team coordination, and driving service reliability improvements through trend analysis and root cause identification.

• Monitor and optimize cloud and infrastructure costs, implementing tagging, budgeting, cost allocation, and identifying opportunities for cost savings.

• Develop operational and cost reports, dashboards, and forecasts to support service management, leadership, and operational decision-making.

• Drive continuous improvement by expanding monitoring coverage, automating observability processes, maintaining documentation, and supporting after-hours operational activities.

Requirements

• 3–5 years of experience in IT operations, NOC, service assurance, system monitoring, or cloud/infrastructure operations.

• Hands-on experience with monitoring and observability tools such as CloudWatch, Grafana, Prometheus, Splunk, ELK Stack, or equivalent platforms.

• Strong understanding of hybrid infrastructure (on-premises and AWS), system/network monitoring, application performance, and log/metric analysis.

• Experience with AWS cost management, including Cost Explorer, budgeting, tagging strategies, and cloud cost optimization practices.

• Familiarity with ITIL processes (Incident, Problem, and Change Management); AWS Associate-level certification or AWS FinOps Certified Practitioner is preferred.

• Willingness to support after-hours operations, including deployments, maintenance, and incident response. GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | VO UYEN AI LINH | Registration No: R22109232