OpenShift Engineer (L1 Support)

Role Overview We are seeking a motivated OpenShift Engineer (L1 Support) with 2–3 years of hands-on experience in OpenShift and container platforms. The role involves providing first-level support, monitoring, and operational maintenance of OpenShift environments, while continuously learning and supporting additional platforms integrated with OpenShift. Key Responsibilities

• Provide L1 support for OpenShift platform, including monitoring, incident response, and basic troubleshooting

• Monitor cluster health, workloads, and infrastructure using standard monitoring tools

• Perform routine operational tasks such as:

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• User access management

• Pod/application restarts

• Log analysis and basic issue diagnosis

• Escalate complex issues to L2/L3 teams with proper documentation and initial analysis

• Support deployment activities and assist in CI/CD pipeline operations

• Maintain system availability, performance, and reliability in line with SLAs

• Work with cross-functional teams (DevOps, Infra, Security) to resolve platform issues

• Create and maintain operational documentation, runbooks, and knowledge base articles

• Participate in incident management, problem management, and change management processes

• Be open to learning and supporting additional platforms/tools integrated with OpenShift

Required Skills & Experience

• 2–3 years of experience working with Red Hat OpenShift or Kubernetes platforms

• Basic understanding of:

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• Containers (Docker/CRI-O)

• Kubernetes/OpenShift architecture

• Linux systems and command line

• Familiarity with monitoring/logging tools (e.g., Prometheus, Grafana, ELK)

• Understanding of networking fundamentals (DNS, load balancing, ingress)

• Exposure to CI/CD tools (e.g., Jenkins, GitLab CI) is a plus

• Basic scripting skills (Shell/Python) are advantageous

• Strong troubleshooting and analytical skills

Preferred Qualifications

• Experience in banking or financial services environments (preferred but not mandatory)

• Exposure to cloud platforms (AWS, Azure, or GCP) is a plus

• Familiarity with ITIL processes (incident, problem, change management)