Data Tango Leader

A Tango Leader is single accountable leader for a strategic customer account, responsible for end-to-end delivery, account governance, customer engagement, growth support, and overall client success. Tango Leader – Role Description Position: Tango Leader (Strategic Account Delivery Leader) Purpose Own the overall success of a strategic customer account by ensuring delivery excellence, customer satisfaction, operational governance, talent management, and support for account growth. Key Responsibilities

1. End-to-End Delivery Ownership • Overall accountability for project and program delivery within the account. • Ensure on-time, high-quality delivery. • Manage portfolio health, risks, escalations, and dependencies. • Drive operational excellence and delivery governance.
2. Executive Customer Relationship Management • Act as the primary delivery interface with customer leadership. • Build trusted relationships with business and IT stakeholders. • Lead governance reviews and steering committee discussions. • Drive customer satisfaction and referenceability.
3. Account Growth Enablement • Work closely with Client Partners and Sales teams. • Identify opportunities for expansion and transformation. • Support pipeline development, solution shaping, and deal pursuits. • Track strategic opportunities within the account.
4. Financial & Portfolio Management • Monitor revenue, margin, utilization, and delivery KPIs. • Improve profitability and operational efficiency. • Drive forecast accuracy and execution discipline.
5. Talent & Team Leadership • Lead delivery managers, architects, project managers, and technical teams. • Build succession plans. • Drive capability development and retention. • Ensure high-performing delivery organizations.
6. Strategic Portfolio Governance • Govern multiple programs and workstreams. • Ensure alignment with account strategy and customer priorities. • Drive transformation and innovation initiatives. Required Skills Leadership • Executive stakeholder management • Account leadership • Conflict management • Strategic thinking Delivery Management • Program & Portfolio Management • Risk & Issue Management • Financial Governance • Delivery Assurance Business • Revenue & Margin Management • Account Planning • Solutioning Support • Client Engagement Technical • Strong understanding of Data & Analytics / Digital Transformation programs • Experience in cloud, analytics, AI, platform modernization, or enterprise transformation programs Success Metrics • Revenue Growth • Delivery Margin • Customer Satisfaction • Zero Critical Escalations • Delivery Predictability • Employee Retention • Pipeline Conversion Support • Strategic Account Expansion