Operator Engineer (Data Centre Operations0

Key Responsibilities:

• Continuous Service Improvement: Add value to Data Centre Operations by identifying improvement opportunities to sharpen Production stability, stakeholders experience and overall service quality.

• Identifying opportunities for automation within production processes to streamline operations and reduce manual intervention.

• Timely escalation and communication of major incidents such as escalation matrix, leading, driving, facilitating, and chairing all investigation activities.

• Being accountable for resolving the incident with workaround or permanent solution.

• Participate in troubleshooting system and network connectivity problems before escalation.

• Monitoring production metrics and performance indicators to ensure targets are met.

• Ensuring compliance with safety and regulatory standards in production.

• Other ad-hoc duties as instructed.