Senior/Lead Systems Engineer End User Computing (EUC)

Role Summary The EUC Engineer is a member of SIA Group's IT Infrastructure team, responsible for the delivery, administration, and continuous improvement of End-User Computing services. The role drives the adoption of AI-driven solutions and automation to maintain a secure, efficient, and future-ready IT environment for all end users across the organisation. Key Responsibilities EUC Project Management and Delivery ·       Plan, manage, and deliver EUC projects in collaboration with internal teams and external vendors, on time and within budget. ·       Integrate AI and automation tools to streamline workflows, eliminate manual tasks, and improve operational efficiency. Microsoft Technologies Administration ·       Administer, maintain, and optimise Microsoft technologies including Entra ID, Intune, and Microsoft 365. ·       Design and implement automated workflows covering user provisioning, patch management, software distribution, and compliance monitoring. Technical Troubleshooting ·       Diagnose and resolve complex EUC issues, utilising AI-powered diagnostic tools to minimise user downtime. ·       Apply predictive analytics to proactively identify recurring issues and implement preventive measures. Technical Documentation and Knowledge Sharing ·       Produce and maintain accurate technical documentation, user guides, and training materials. ·       Leverage AI-based knowledge management tools to ensure consistency and currency of all documentation. ITService Delivery and Stakeholder Collaboration ·       Partner with IT team membersand business stakeholders to ensure seamless and reliable IT service delivery. ·       Communicate and collaborate with internal teams and external vendors to coordinate requirements, resolve issues, and manage expectations. Emerging Technologies and Innovation ·       Monitor industry trends in AI, automation, and EUC, and assess their applicability to the organisation's IT operations. ·       Champion the adoption of AI and machine learning solutions to deliver measurable improvements to IT service quality. Requirements Essential ·       Bachelor's degree in Information Technology, Computer Science, or a related field. ·       Minimum 3 years of hands-on experience in an EUC Engineer or IT Infrastructure role. ·       Advanced proficiency in Microsoft technologies: Entra ID, Microsoft 365, and Intune. ·       Proven experience in end-user device management, automated workflow development, and compliance enforcement. ·       Strong written and spokenEnglish communication skills, essential for effective collaboration withinternal teams and external vendors. ·       Demonstrated ability to managevendor relationships and deliver IT projects on time and within budget. ·       Strong troubleshooting skillsfor diagnosing and resolving complex EUC and infrastructure issues. Preferred ·       Industry certifications: MCSE,CCNA/CCNP, AWS, or ITIL. ·       Working knowledge of ITinfrastructure disciplines including networking, Virtual Desktop Infrastructure(VDI), cloud platforms (e.g., AWS), and information security. ·       Certifications in AI, machinelearning, or automation frameworks (e.g., Microsoft AI Engineer, AWS MachineLearning, UiPath). ·       Experience with AI-powereddiagnostic tools, predictive analytics, or machine learning in an IT operationscontext. We thank all candidates for their interest inSingapore Airlines. Only shortlisted candidates will be notified.