Resident Engineer (Fortinet SD-WAN)

We are seeking a highly skilled Resident Engineer with strong experience in Fortinet SD-WAN technologies to support enterprise WAN operations for a major multinational customer. The engineer will be stationed onsite at the customer premises and will be responsible for day-to-day network operations, troubleshooting, implementation, and escalation management. Key Responsibilities •⁠  ⁠Provide onsite operational support for enterprise WAN and SD-WAN infrastructure. •⁠  ⁠Manage and support Fortinet SD-WAN deployments. •⁠  ⁠Monitor network performance and ensure service availability. •⁠  ⁠Troubleshoot WAN, routing, and connectivity issues. •⁠  ⁠Perform incident management and root cause analysis. •⁠  ⁠Support planned changes, upgrades, and maintenance activities. •⁠  ⁠Coordinate with service providers and OEM support teams. •⁠  ⁠Implement network configuration changes under change management process. •⁠  ⁠Maintain operational documentation and reports. •⁠  ⁠Provide technical escalation support to customer operations teams. Technical Requirements •⁠  ⁠Strong hands-on experience with Fortinet SD-WAN solutions. •⁠  ⁠Good knowledge of FortiGate firewall administration. •⁠  ⁠Strong understanding of:

• Routing protocols (BGP,OSPF, Static Routing)
• VPN technologies (IPSec, SSL VPN)
• WAN optimization
• LAN/WAN troubleshooting •⁠  ⁠Experience with network monitoring tools. •⁠  ⁠Good understanding of ITIL processes.