Infrastructure Service Operations Analyst

REQUIREMENTS:

• Extensive experience working in a desktop and infrastructure team.

• Experience of working in a regulated environment.

• Solid background in managing MS Windows environments as 2nd level support.

• Day-to-day experience in configuring and troubleshooting endpoint clients.

• Experience in vulnerability management and security incident response on relevant platforms.

Knowledge, Technical Skills and Expertise

• Windows Server and workstation platforms.

• Microsoft Active Directory and supporting services (DNS, DHCP, GPO, DFS, etc.).

• Microsoft Certificate Services (PKI infrastructure and certificate management).

• M365, O365, Intune product suites.

• System Center Configuration Manager (SCCM).

• Ivanti endpoint management.

• PowerShell scripting (platform management and process automation).

• Citrix XenApp and VDI.

• NetBackup operations, hardware appliance management and tape libraries.

• VMware vSphere, ESX, vCenter.

• Hardware knowledge of Wintel servers and SAN.

• Good knowledge of LAN/WAN networking, switching, routing and link aggregations.