Technical Service Engineer (Infrastructure / Cloud)

Requirements: Technical Skills • Strong experience in one or more areas: o Cloud platforms (Azure / AWS / GCP) o Infrastructure (Windows/Linux servers, networking) o DevOps tools (CI/CD, automation, scripting) o Enterprise applications or platforms • Experience with monitoring, incident management, and troubleshooting tools • Scripting/automation (e.g., PowerShell, Python, Bash) is a plus Service Delivery & Operations • Experience managing SLAs, incidents, problem, and change management • Familiarity with ITIL practices • Proven ability to manage production environments and critical systems Preferred Qualifications • ITIL Certification • Cloud certifications (Azure, AWS, GCP) • Experience in customer-facing roles • Experience in managed services or enterprise IT operations