Senior Lab Support Engineer

•            Provide first-level hands & feet support for laboratory software systems and instrument integration platforms. •              Oversee daily lab activities including scheduling, equipment maintenance, and workflow optimization. •              Act as a liaison between the lab and external entities (e.g., regulatory bodies, partner institutions). •              User Management Activities (E.g: User Creation, Modification & Deletions etc.) •              Hardware related PC/Network – Coordination with Desktop support team •              Vendor communications, coordination during the System Hardware failures & any other Maintenances •              Backup of the Standalone and Benchtop systems on regular basis •              Application Software upgrades on the standalone systems. •              Onboarding and off boarding Lab systems •              Monthly patching coordination. •              Backup & Restoration for the Lab systems •              Lac/es Configuration •              Update SOPs/ WIs •              Assist in troubleshooting software and hardware issues related to lab instruments (e.g., HPLC, GC, spectrophotometers). •              Ensure accurate documentation of system configurations, user guides, and troubleshooting procedures. •              Help maintain audit trails and support data archival processes. •              Support compliance with Good Laboratory Practices (GLP), Good Manufacturing Practices (GMP), and FDA regulations. •              Ensure systems are validated and maintained according to SOPs and validation protocols. •              Work closely with lab analysts, QA, and IT teams to resolve system-related issues. •              Participate in cross-functional meetings to improve lab workflows and system performance. •              Support Audits Queries from the LAB IT side.