Windows L3 RUN Engineer (JD#11284)

Job Summary We are seeking a Windows L3 RUN Engineer with 8–10 years of experience in Windows infrastructure and 3–5 years in financial institutions, with strong expertise in Windows OS, Hyper-V, failover clustering, and L3 production support. Mandatory Skill-set

• 8–10 years of experience managing Windows environments, including 3–5 years in financial institutions;

• Strong hands-on expertise in Windows OS, Hyper-V, and failover clustering;

• Hands-on experience with HPE DL, Synergy, Simplivity, and Alletra hardware;

• Strong PowerShell, Python, and workflow automation skills;

• Experience with Active Directory and Windows patching tools;

• Strong L3 production support, incident, problem, and root-cause management experience;

• Ability to handle complex and high-severity infrastructure issues;

• Bachelor’s/Engineering degree with strong communication and stakeholder management skills.

Desired Skill-set

• Knowledge of VMware vSphere, vCenter, vROPS/VRLI and exposure to AWS/GCP;

• Experience in infrastructure automation, service improvement, and technology transformation projects.

Responsibilities

• Provide L3 support and resolve complex Windows infrastructure incidents and escalations;

• Manage Windows OS, Hyper-V, Failover Clustering, and HPE infrastructure;

• Drive RCA, problem management, service improvements, and automation;

• Ensure infrastructure availability, stability, and SLA compliance;

• Support technology projects, production readiness, and infrastructure transformations;

• Collaborate with architects, technical teams, and clients on technical issues and roadmaps;

• Provide technical guidance, coaching, and knowledge sharing to the team;

• Participate in rotating shifts and on-call production support.

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