Network Operations Center (NOC) Engineer (24x7 rotational schedule with 12-hour shifts)

The Network Operations Center (NOC) Engineer plays a vital role in ensuring the stability, performance, and security of our network and IT infrastructure. This role is responsible for real-time monitoring, troubleshooting, and providing technical support to ensure smooth operations and timely issue resolution. Key Accountabilities:

• Monitor network and system performance to detect and address anomalies or potential issues.

• Respond to technical inquiries, troubleshoot network-related problems, and provide effective solutions.

• Ensure compliance with operational standards and quality management processes.

Job Responsibilities & Duties:

• Operate and monitor all systems, applications, network devices, and telecommunication lines.

• Perform fault response, troubleshooting, and incident/problem management, ensuring timely escalation and resolution.

• Execute user service requests in alignment with Quality Management System (QMS) standards.

• Provide technical support during disaster recovery, contingency tests, maintenance activities, and system changes.

• Assist with software installation and resolve network equipment issues.

• Monitor environmental conditions of data center equipment (UPS, cooling systems, etc.).

• Serve as Data Center Physical Security Controller, ensuring compliance with security protocols.

• Track and manage usage of storage media, stationery, and related consumables.

• Generate and maintain inventory logs and statistical reports.

• Work on a 24x7 rotating shift schedule (12-hour shifts).

• Perform any other duties assigned by management.

Education Requirements:

• Diploma in Information Technology, Computer Science, or a related field from a local Polytechnic.

Experience Requirements:

• Basic knowledge of PC operations and computer networking.

• Experience in a computer operations or IT support environment preferred.

• Fresh diploma graduates are welcome to apply.

• Skills Required:

• Strong troubleshooting and problem-resolution skills.

• Familiarity with both Windows and Linux operating systems (preferred).

• Knowledge of ITIL Foundation processes (preferred).

• Ability to work independently and in a collaborative team environment.

Allowances:

• Shift Allowance: S$20 per night shift.

• Transport Allowance: S$15 per night shift (paid together with shift allowance).

To apply, simply click the "Apply" button or send your updated profile to [email protected] EA Licence No.:18S9405 / EA Reg. No.:R1330864 Percept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at https://www.linkedin.com/company/percept-solutions/to stay informed about new opportunities and events.