#Hiring- IT support / Desktop Engineer

Job Description & Requirements

• Diagnosing and resolving technical issues with hardware or software systems

• Consulting with users over the phone, in person or via online chat to understand and troubleshoot technical issues

• Identifying when system reconfiguration is needed and implementing it

• Assessing user needs and recommending technical solutions such as patches, upgrades or enhancements

• Documenting technical support procedures and maintaining customer records

• Responding promptly to queries and providing information on the proper installation, maintenance and use of technical systems

• Performing complete on-site installations, including backing up client data, upgrading systems when needed, and installing new software or hardware.