Associate Client Success Manager

About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!

We are looking for an Associate Client Success Manager to join our team!

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community, and enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content and real-time business insight at an unprecedented scale. The result is smarter shopping: loyal customers, increased sales, and improved products.

As an Associate Client Success manager, you’ll be responsible for the care of a named portfolio of accounts, with a focus on driving adoption of our tools, increasing client satisfaction, mitigating risk, and identifying opportunities for expansion. You’ll partner with clients on key recommendations for optimizing their use of our tools and services to achieve their business goals, like increasing brand awareness and driving revenue.

What You'll Do:

- Advise clients on strategies to maximize the value of their Bazaarvoice software solutions, with a priority on value realization and revenue retention. Promote new feature adoption when relevant.

- Monitor and manage client health by identifying trends, documenting opportunities, and working with cross-functional team members to mitigate risk and drive successful client outcomes.

- Prioritize portfolio to effectively blend tech-driven, 1:many, and 1:1 client interactions. Leverage internal software solutions including Salesforce, Gainsight, and Gong to manage workload.

- Partner internally with cross-functional teams (Sales, Implementation, Technical teams) to ensure a unified, value-based approach in high-stakes meetings

- Proactively identify and mitigate program roadblocks before they impact the client, while collaborating with sales counterparts to identify and guide upsell opportunities based on client pain points.

- Exemplify client-centricity by using troubleshooting tools, solid judgment, and exceptional support to consistently exceed customer expectations.

What you'll Bring:

- Bachelor’s degree and 1+ year of experience in a client facing role (account management, client success, sales) preferred. Bonus points for experience in marketing SaaS

- Positive, self-starter attitude with a knack for creative problem solving

- Customer-centric: you keep the best interest of clients in everything you do

- Fluent in English. Strong communication skills (oral and written)

- Skillful in time management, organization, and prioritization

- Sufficient in meeting deadlines and expectations with minimal supervision

- Fire in the belly – we hire people who bring passion to their work and their team