Voice Recording Engineer

Responsibilities

• Provide L1/L2 support for NICE Voice Recording and trading floor voice systems.

• Support voice recording system migrations, upgrades, and deployments.

• Perform user testing for voice recording on turrets and Cisco phones.

• Troubleshoot and resolve voice system issues.

• Work with internal teams, project managers, and vendors to deliver solutions.

• Perform system health checks, patching, performance tuning, and maintenance.

• Monitor and resolve security vulnerabilities and system risks.

• Support EOL/EOS software and system upgrades.

• Maintain technical documentation and provide regular project updates.

• Provide onsite support during user, floor, and site migrations.

Requirements

• 5–10 years of IT experience.

• Hands-on experience with NICE Voice Recording.

• Experience with IPC Trading Systems.

• Experience with Cisco and/or Avaya.

• Knowledge of trading floor and telecommunications technologies.

• Financial services experience is preferred.

• Good troubleshooting and communication skills.

• Ability to work independently and with teams.

• IT/Computer Science degree or relevant certification is preferred.

EA Number: 11C4879