Business Analyst (Apps Services)

The Business Analyst (Apps Services) acts as the link between business needs and technology solutions. The role works closely with business owners, project managers, solution architects, technical services consultants and the security team to support the successful implementation, delivery and maintenance of IT solutions. The role also oversees the governance of the agency’s applications, including requirements gathering, database and application requirements, application and solution design, mock-ups such as wireframes, workflows and data or information architecture, process mapping, data analysis, stakeholder liaison, testing and implementation, incident and problem management, change management, and risk assessment and management. What you will be working on ·        Collaborate with cross-functional teams to identify business needs and gather requirements. ·        Analyse data and processes to identify opportunities for improvement. ·        Create and maintain project documentation, including functional specifications and business process models. ·        Develop and execute test plans to ensure that new functionality meets business requirements. ·        Facilitate communication between technical and business teams to ensure understanding of business requirements and technical constraints. ·        Participate in project planning and tracking, including creating project plans, managing timelines, and communicating project status and risks to stakeholders. ·        Develop and deliver training to end users on new functionality. ·        Review proposals from suppliers. ·        Review, clarify and negotiate business requirements with suppliers. ·        Plan and lead the development of the business case for the ICT system. ·        Identify potential project risks and its implication to the organisation and to recommend mitigating measures so as to manage the risks. ·        Effectively engage and manage the vendors to deliver ICT solutions and services. ·        Understand the IT management policy and security guidelines to ensure the development processes, procedures and system are designed to comply with these policies and guidelines. ·        Any other duties that may be assigned. What we are looking for ·        Good knowledge of government ICT environment (preferred) ·        Analytical mindset with a focus on problem-solving and process improvement. ·        Excellent verbal and written communication skills, with the ability to present ideas to diverse audiences. ·        Strong stakeholder management balancing both the analytical aspect and the people aspects. ·        Team Player, proactive and self-motivated. ·        Experience in IT risks assessment and compliance activities. ·        Experience in understanding available information, identifying gaps and presenting recommendations through an enterprise lens.