Associate EUC Engineer (End-User Computing) (Ref 26417)

Responsibilities • Provide technical consultation and support to end users on workplace technologies. • Manage and support end-user computing devices, including desktops, laptops, tablets, mobile devices, and peripherals. • Perform installation, configuration, upgrade, and maintenance of hardware and software. • Provide Level 2/Level 3 technical support and troubleshoot endpoint-related incidents and service requests. • Ensure timely resolution of incidents in accordance with established service level agreements (SLAs). • Support infrastructure and workplace technology projects, including device refresh initiatives, operating system upgrades, and digital workplace transformation programs. • Identify opportunities for automation and process improvements. • Participate in technology evaluations, proof-of-concepts, and implementation activities. • Develop and maintain user guides, standard operating procedures (SOPs), and technical documentation. • Coordinate with vendors and service providers for issue resolution and maintenance activities. • Work closely with internal stakeholders to understand business requirements and recommend appropriate EUC solutions. • Manage the complete lifecycle of end-user devices, including leasing, procurement, deployment, refresh, replacement, and disposal. • Maintain accurate asset inventory and configuration records. • Coordinate with vendors and procurement teams for hardware acquisitions and warranty support. • Administer endpoint management platforms such as:

a)      Microsoft Configuration Manager (MECM/SCCM) b)      Microsoft Intune c)      Microsoft Endpoint Manager d)      Active Directory / Azure Active Directory • Manage operating system deployments, software packaging, application distribution, and policy configurations. • Monitor endpoint health and performance to improve user experience. • Participate in incident, problem, and change management processes. • Maintain endpoint security controls, including antivirus, encryption, patch management, and endpoint protection solutions. • Ensure compliance with organizational cybersecurity policies and regulatory requirements. • Support vulnerability remediation and security audits relating to endpoint devices.

Requirements • Bachelor’s degree in Computer Science / Information Technology / Computer Engineering or equivalent with 2 years of relevant experience / Diploma in Information Technology with 5 years of relevant experience • Strong knowledge of Windows 10/11 administration, VPN and remote access technologies and familiar with Device Imaging and OS Deployment, Mobile Device Management (MDM) and ITIL service management practices • Knowledge and experience on Active Directory and Azure Active Directory and SCCM will be added advantage • Microsoft Certified: Endpoint Administrator Associate/ Microsoft 365 Certified/ ITIL Foundation Certification will be preferred • Strong communication skills and good end user support, vendor and stakeholder management • Adaptability and continuous learning mindset • Ability to work independently and collaboratively

Licence no: 12C6060