Partner Operations Manager, Video Safety Operations (VSO)

About the team This role is part of the Regional Partner Success team, to support driving quality improvements, leveraging key data inputs from Quality Data Measurement. This role will be a key conduit between the TnQ team and our partner teams and will be expected to drive performance metrics with our moderation teams across our Partner footprint.

Responsibilities

• Ensure the program/project is successful through strong service delivery of core OKR/goals ( Latency, quality, wellness)
• Hold the partner site accountable to and help a set clear path towards operational excellence
• Ensure adherence to budget and accurate financial accounting of vendor partner production, training and other expenses
• Own the partner relationship for outsourcing performance including monitoring delivery, vendor performance management. This includes identifying operational and performance risk and mitigations proactively within the assigned sites and/or lines of businesses.
• Crisply articulate site performance and any remediation plans to an executive level
• Manage multiple responsibilities simultaneously and effectively, and efficiently prioritize and meet deadlines.
• Demonstrate Operational Excellence experience and focus on continuous improvement by re-engineering site level processes as needed (i.e. wfm, floor management, workload prioritization, etc.)
• Manage complex vendor and internal stakeholder relationships and ensure adherence to standard operating procedures.
• Ability to travel 50%-70% is required for this role

Qualifications Minimum Qualifications

• 5+ years of experience managing outsourced partner relationships
• Operations Management, Program management, Large scale transformation project experience
• Strong oral and written communications and influencing skills. Able to navigate a global organization, influence stakeholders and affect outcomes. Ability to gain trust and influence with limited direct authority.
• Experience with large scale operations working across or coordinating with multiple domains and business units
• Ability to think outside the box, multitask, to identify issues and work to resolve them in partnership with business leaders.

Preferred Qualifications -2 years plus management/team lead experience