Product Manager - #1579

[What You Will Be Working On] Product Ownership & Discovery • Own multiple product capabilities and epics end-to-end, shaping the product roadmap and priorities from discovery → delivery → launch → measurement and iteration. • Understand user and business problems, define desired outcomes and success measures before committing to solutions. • Use user research, data, experimentation and feedback to validate assumptions and inform product decisions. • Translate product opportunities into clear hypotheses, user stories and acceptance criteria, and maintain a prioritised product backlog. • Design user-centric experiences for consumer-facing digital and mobile products, working with UX/UI teams to create intuitive journeys that fit naturally into users’ daily lives. • Make trade-offs based on user value, business impact, evidence, technical feasibility and effort. Product Delivery & Execution • Be accountable for delivery of your product areas, including scope, timeline, quality, risks, dependencies and operational readiness. • Work closely with Engineering, Design, QA, Operations and vendors to deliver iteratively using Agile/Scrum practices. • Manage delivery plans, milestones and RAID items, proactively resolving issues and escalating early with options and recommendations. • Define and track product success metrics such as adoption, engagement, retention and behavioural outcomes, using product analytics, user feedback and experiments to validate hypotheses and drive continuous improvement. Vendor & Stakeholder Management • Retain product ownership and accountability even where delivery is supported by external vendors. • Set clear direction, priorities and expected outcomes for vendors rather than acting as an intermediary between stakeholders and delivery teams. • Critically evaluate vendor recommendations and manage delivery performance, commitments, risks and dependencies. • Align business, technology and other stakeholders towards common product outcomes and communicate progress, risks and trade-offs clearly. Governance, Risk & Compliance • Ensure product delivery complies with applicable government policies, security, data protection, privacy and operational requirements. • Identify and manage product, delivery and operational risks throughout the product lifecycle. • Work with Engineering, Security, Architecture and relevant governance teams to ensure appropriate controls and requirements are incorporated into solutions. • Maintain appropriate documentation, traceability and governance while balancing compliance requirements with user experience and delivery effectiveness. Team & Product Culture • Operate as an owner, not a coordinator — proactively identify problems, challenge assumptions and drive issues towards resolution. • Collaborate across Product, Engineering, Design, Data, Operations and vendors without rigid role boundaries. • Contribute to continuous improvement, knowledge sharing and stronger product practices across the team. • Demonstrate increasing ability to operate through ambiguity, influence stakeholders and take ownership of larger and more complex product areas. [Added Advantage] • Experience in preventive health, wellness, lifestyle or other consumer digital products. • Technical understanding of APIs, system integrations, data flows, system dependencies and modern digital architectures. • Ability to discuss technical options and trade-offs effectively with engineers and vendors. • Understanding of non-functional considerations such as security, performance, scalability, reliability and operational support. • Experience with large-scale digital platforms, healthcare products or government digital services. • Experience working within security, privacy, governance and compliance requirements. [What We Are Looking For] • Minimum Qualification: Diploma / Degree in IT or related discipline. • At least 3 years of relevant experience in product management or digital product delivery, with experience owning and shipping digital products or capabilities. • Strong outcome-oriented product thinking — able to frame problems, define success measures and prioritise based on evidence and impact rather than simply delivering requirements. • Experience owning product capabilities from discovery and backlog management through delivery, launch and iteration. • Strong execution discipline, including management of scope, timelines, risks, dependencies, stakeholders and vendors. • Experience working with Agile product development teams and good understanding of Agile/Scrum practices. • Strong analytical, problem-solving, stakeholder management and communication skills. • Proactive and collaborative mindset, with the ability to challenge assumptions constructively and work beyond strict role boundaries. • Comfortable operating through ambiguity and able to bring structure and clarity to complex problems. • Experience working with external technology vendors while retaining internal ownership of product decisions and outcomes. [Logistic] The Product Manager shall report to a designated Reporting Officer in CIOO during the contract period. HPB shall provide the Work area and Laptop/desktop.