IT Application and Service Management Engineer

Responsibilities: ·     Oversees support services to GIS customers forspecific IT service or set of services.  Adheres to service managementprocesses and procedures to meet customer service level agreements and maintaincustomer satisfaction. ·     Completes root cause analysis of outages or incidenttrends (often working with managed services partner). Approves preventativeactions ·     Using monitoring data analysis of specific ITservice or set of services for availability and performance, develops plans toimplement recommendations to improve or change technology. ·     Manages complex problems and outages which areescalated from other team members.  Services as technical subject matterexpert. ·     Configures IT technology and executes complexchanges while following standard operating procedures and change/releasemanagement policies. ·     Works with vendors and management to develop plansfor the life cycle of the product ·     Ensure that service/product is meeting customerneeds and initiates training, documentation and marketing to improve full valueof the service/product is realized. ·     Represent IT Service for change management andenterprise architecture discussions.

• Experience in designing complex warehouse setup, solutions evaluation, validation, and deployment.

Requirements: ·       The candidate should have 8 - 10 years ofexperience in SAP EWM module and at least 2 end-to-end implementationexperience. ·       Experience in designing complex warehousesetup, solutions evaluation, validation, and deployment. ·       Key areas of expertise – Inbound, outbound,replenishment, physical inventory, warehouse automation & RF functionality. ·       Sound knowledge on EWM-PP, EWM-QM and EWM-SDprocess integration. Nice to have MES system integration knowledge. ·       Vast experience and knowledge on interfaces,should have experience on EDI/IDOC communications between SAP & Non-SAPsystems ·       Extensive work experience in LogisticsExecution (LE) Module includes Shipping Points, Routes, Leg Determinations,Shipping Point Determination, Picking, Packing. ·       Thorough understanding of industry bestbusiness practices and business requirements to effectively use thefunctionality of SAP WM / EWM Modules. ·       Partnering with key Business and ITstakeholders to outlay the global design of Extended Warehouse Management anddelivery of the design globally. ·       Provide system support and maintenance withstandards and process set within the Services Delivery model ·       Provenproblem-solving, analytical thinking and working effectively incross-functional teams. Interested candidates please send your CVs to [email protected]