NOC Engineer (Data Center)

Key Responsibilities:

• Engage in planning and maintaining production networks and internet peering strategies.

• Manage networking technologies related to content delivery networks, traffic monitoring, and peering capacity.

• Troubleshoot software and hardware issues across servers from multiple vendors.

• Coordinate with TAC vendors to resolve hardware-related problems.

• Respond to traffic-related concerns and inquiries from ISPs and partners.

• Handle first-level escalations raised by the team.

• Create and distribute technical and procedural Method of Procedure (MOP) documents to relevant team leads.

• Support troubleshooting of network and traffic peering issues Layer 1.

• Analyze data trends and provide reports as needed.

• Attend regular meetings and deliver weekly presentations on network performance and escalation handling.

• Collaborate with ISPs and vendors to resolve network issues.

• Work alongside regional and cross-regional team leads.

• Participate in 24/7 global support rotations, including potential weekend shifts.

Required Skills and Qualifications:

• Diploma with 2 years of relevant experience, or an equivalent combination of education and experience.

• Ability to build effective working relationships internally and externally.

• Sound judgment in line with established processes and best practices.

• Solid understanding of network and peering traffic.

• Ability to prepare Root Cause Analyses (RCAs) for network or server outages.

• Strong communication skills to interact with service providers, colocation sites, and ISPs globally.

• Proficient in Layer 1 troubleshooting.

• Experience operating in multi-vendor network environments.

Only shortlisted candidates will be notified EnviroDynamics Solutions Pte Ltd I EA License No.: 12C6285 Ng Chin Shen I Reg. No: R25127347 Email CV to : [email protected]

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