Desktop Support Engineer (Ref 26252)

Responsibilities • Provide 1st-level and, where applicable, 2nd-level onsite and remote support for Global Markets infrastructure services. • Support market data services and systems, including Refinitiv, Bloomberg, Markit, and other market data providers or systems. • Support transaction services and systems, including Refinitiv, Bloomberg, EBS, and other electronic trading platforms. • Assist with market data feed and transaction systems service administration. • Coordinate with GO&T and other backend teams for IT service-related incidents, requests, escalations, and follow-ups. • Support voice communication services, including IPC, Avaya, Cisco, and related trading floor voice technologies. • Handle administrative support activities such as E-Trading platform records, counterparty and compliance requests, and new hire and leaver processing. • Support video conferencing systems, including room setup, standby support for major meetings, first-level troubleshooting, and coordination with backend teams for upgrades or complex issues. • Provide onsite support for desktop hardware and applications, email systems, printers, corporate mobile devices, IPC, and other related IT issues. • Perform installation, uninstallation, configuration, technical support, troubleshooting, and issue resolution for end-user devices and applications. • Maintain accurate inventory records for software, hardware, and mobile devices. • Execute hardware moves, additions, changes, refreshes, and related trade floor setup activities. • Conduct preventive and corrective maintenance as scheduled under the Preventive Maintenance Program, including minor installations, repairs, and replacements. • Maintain accurate preventive maintenance records and ensure all work complies with established processes and standards. • Escalate issues to the next level of support when necessary and follow up until closure. • Participate in after-hours phone standby duty when rostered. • Conduct morning floor walks to inspect the server room and video conferencing rooms.

Requirements • Bachelor/ Diploma in information Technology with at least 2.5 years of experience in administration and support of Desktop support. • Good communication skills. • Experience with End-users computing environment and desktop support workflow. • Able to perform basic network troubleshooting, Telnet, tracert, hopping, DNS, McAfee Scanning (blocking IP) • Good understanding in AD, group policy, proxy setting, Power Excel, latest Windows OS • Offsite Standby support for emergency incidents / cases after office hours on a weekly rotational basis amongst the team personnel.

Licence no : 12C6060