Data Centre Operations Support - #1593

Key Responsibilities: Infrastructure Management: • Monitor and maintain critical infrastructure including power systems (UPS, PDUs), cooling systems, and fire suppression systems • Conduct regular environmental monitoring checks (temperature, humidity, water leakage) • Coordinate with vendors and teams for infrastructure issue resolution • Support facility maintenance activities and equipment installations • Maintain cable management and facility organisation • Ensure facility cleanliness and operational readiness Physical Security: • Monitor and manage access control systems and CCTV operations • Handle visitor management and escort duties • Maintain security logs and access records • Ensure compliance with physical security policies • Report security incidents and anomalies IT Operations: • Monitor IT systems health and performance • Perform basic troubleshooting and system administration tasks • Support backup operations and disaster recovery procedures • Process service requests and support incident management • Assist with change management activities • Monitor security alerts and perform basic security checks • Support user access management • Documentation & Reporting: • Maintain facility layout and infrastructure records • Update system and operational documentation • Track IT and infrastructure assets • Log activities and incidents • Generate regular operational reports • Keep maintenance records current EXPERIENCE AND SKILLS NEEDED Qualifications: • Diploma/Degree in IT, Facilities Management, or related field • Experience in IT operations or data centre operations • Understanding of infrastructure systems and IT operations • Knowledge of security principles and compliance requirements • Strong problem-solving and analytical skills • Excellent communication and coordination abilities • Ability to work in shifts or respond to emergencies when required

Desired Certifications: • ITIL Foundation • Data Centre Operations certification • Basic IT infrastructure certifications • Security awareness certification