Associate Network Engineer - KTLO (Infra Operation)

Position Summary: The Network Engineer supports and maintains infrastructure operations; monitors infrastructure performance and resolution of technical problems. He/She leads high impact projects, prioritizes and assigns tasks to ensure that team’s resources are used effectively and that infrastructure projects are implemented in accordance with plans and budgets. . Identify and resolve highly complex or specialized issues that may require the establishment of new techniques and processes. He/She anticipates internal and/or external business challenges and/or regulatory issues; recommends improvements. Required to be on standby with on-call availability with varied shifts including nights, weekends and holidays. Apply a critical and analytical approach to resolving technical problems. Able to work well with the team and guide them to ensure infrastructure projects are well implemented.

Roles & Responsibilities: Support infrastructure design and implementation • Support technical system analysis to determine the extent to which solutions perform “as required” to ensure that future solutions meet anticipated demand • Support the design and implementation of infrastructure solutions that adhere to current architecture standards • Lead the design installations, system migration and integration • Lead the testing and handover of implemented infrastructure solution Support infrastructure operations • Support delivery of optimal infrastructure operations • Create documents on administration, installation, configuration and troubleshooting • Apply diagnostic tools to perform technical analysis of complex software, hardware and infrastructure equipment • Support the development of report on infrastructure capabilities and limitations Maintain infrastructure • Perform activities related to ongoing maintenance of network nfrastructure • Assist with the implementation of agreed infrastructure changes and maintenance routines • Develop report on  performance and availability of infrastructure systems by review of service uptime, utilization, throughput etc. Optimize infrastructure performance • Perform ongoing tuning and optimization of network infrastructure hardware and software components such as updates and upgrades • Participate in infrastructure development activities • Assist with infrastructure testing and implementation • Gather performance and data usage statistics for capacity planning and reporting • Assist with piloting of new tools, technologies, and/or processes Resolve incidents • Support problem/issue identification and resolution • Escalate problems/issues • Support simulation of user problems to resolve operating difficulties • Diagnose problem source through discussions with users • Recommend system modifications to reduce user problems • Support planned maintenance events, system backup processes and disaster recovery drills • Support implementation of preventive solutions Vendor management • Manage vendors & external parties to ensure deliveries & SLA

Requirements/ Qualifications:

• Bachelor in Computer Engineering or equivalent.

• Min CCNA  and  ITIL certified, CCNP is preferred.

• Min 5-8 yrs of IT/Network Infrastructure operations and implementation.

• Strong Stakeholder and Vendor management

• Experience supporting tech refresh or new facilities implementation will be added advantage

• Strong understanding of Network Technologies both in Wired and Wireless

• Strong hands on experience in these technologies: Load Balancers (F5), NAC (Aruba Clearpass), Cisco/Huawei Wireless, Switching and Routing (OSPF, BGP, MPLS), Cisco SDWAN.

• Experience in Network Products like Cisco Switches, NAC, WLC and F5

• Able to support 24/7 standby.

• Comfortable to travel to different sites to support.

• 2 years contract.