Senior System Engineer (IT Operations, Compliance & Incident Management)

Role: • Ensure smooth operation of internet-facing public digital platforms hosted on Commercial Cloud. • Oversee implementation and upgrade of software and hardware components. • Liaise with government agencies, contractors, service providers and third parties to deliver O&M activities. • Manage system documentation, configuration, and maintain quality standards. • Monitor systems to ensure adherence to IT policies, standards and directives. • Perform IT compliance activities: log reviews, account/access rights reviews, and compliance reporting. • Support and coordinate external system audits. • Lead Vulnerability Assessment activities and drive remediation with relevant vendors. • Manage lifecycle of system components: remediation, retirement, and disposal of obsolete items. • Provide regular project and operational status reporting. • Support R&D activities: experimentation, research, testing and evaluation. • Own and resolve system support issues and defects within SLA. • Lead incident and problem investigations, including cross-system issues. • Coordinate with stakeholders for root cause analysis and resolution. • Provide timely updates to management and stakeholders on incident status. • Deliver consolidated incident reports and perform defect trend analysis to prevent recurrence. • Ensure expedient closure of incidents and service requests. • Change & Improvement Management. • Propose and drive continuous improvement initiatives for compliance, cybersecurity, and processes. • Conduct requirement gathering with end users and manage implementation of changes. • Plan and execute Change Requests including setup, data collection, issue escalation and closure. • Manage integration with existing system integrators to deliver end-to-end solutions. • Oversee acceptance testing to ensure solutions meet specifications. • Drive change management communication to keep stakeholders informed. • Obtain necessary approvals and clearance for change execution. Requirements: • Minimum 3 years of working experience in Information Technology. • Strong experience in IT operations, system administration, and incident management. • Hands-on experience with cloud platforms. • Experience with AWS is advantageous. • Familiarity with IT audit processes, compliance reviews, and security best practices. • Knowledge of government/public sector ICT policies and frameworks is advantageous. • Proven ability to manage vendors, stakeholders, and cross-functional teams. • Strong analytical, documentation, and reporting skills. • Excellent communication and problem-solving skills in a high-compliance environment. • This role will need to secure a clearance, due to the sensitivity of the project. To apply: Please send your latest CV in MS Word format to [email protected] Appreciate the interest of all applicants; however only shortlisted candidates will be notified. EA Licence No: 20S0237