VDI Support (Virtual Desktop Infrastructure)

Description: • Provide L3 support for VMware Horizon View VDI environment, handling complex incidents and escalations. • Troubleshoot and resolve advanced VDI issues related to connectivity, performance, and user experience. • Manage and maintain Horizon components including Connection Servers, Unified Access Gateways (UAG), Composer/Instant Clones. • Perform root cause analysis (RCA) and implement permanent fixes for recurring issues. • Oversee gold image management, patching, and application delivery within the VDI environment. • Monitor and optimize VDI performance, capacity, and availability to meet SLA requirements. • Collaborate with infrastructure, network, security, and EUC teams for end-to-end service stability. • Implement and enforce security policies and access controls within the Horizon environment. • Automate and enhance operations using PowerShell, scripting, and Horizon tools. • Maintain documentation, reporting, and stakeholder communication on system health and improvements.