Remote Desktop Service Support Engineer

*Basic understanding on Cloud Knowledge

• Able to resolve technical issue remotely within the given SLA
• Provides technical support via remote connection to large enterprise government agency users
• Resolves software installation and software upgrade issues via Software Center/CCMCache
• Resolves access, sign-in issues, and general usage of M365 Office account
• Generates logs and screenshots required to escalate to third-party vendors
• Troubleshoots basic network connection issues
• Proactively shares and collaborates with colleagues for knowledge-sharing