Data Centre Field Engineer

Job Objective Support mission critical data centres and remote buildings operations in Singapore. This role is a 12-hour rotating shift duty and support the data centre operations in data centres. Job Description ·       Possess good knowledge of data centre operation tasks and duties. ·       Perform day-to- day data centre / computer operations duties (key management, escorting vendors, facilities infrastructure checks, powering-up of onboarded servers, degaussing, routine checks, laptop management). ·       Strong ability to support activities in data centre and secure rooms. ·       Ensure data centre procedures are followed strictly. ·       Ensure prompt escalation of all incidents, adhering to the standard incident response procedure, and track each incident to its complete resolution. ·       To generate reports to management. ·       Any other duties assigned by management. ·       Will cover duties as required. ·       The candidate will be assigned to a different data centre each month, rotating between East and West locations. Desired Skills, Knowledge and Experience ·       Minimum 5 years Data Centre operations experience preferable in a team. ·       Experience working in a high-pressure environment with 24x7 on-call responsibilities ·       Strong understanding of incident, problem and change management procedures based on ITIL best practices ·       Experienced in supporting Data Centre vendors, out-sourcing vendors. ·       Ability to quickly learn and effectively utilize in-house software. ·       Demonstrate strong multitasking capabilities and proficiency in Microsoft Office applications, specifically Excel, PowerPoint and Word. ·       Ability to communicate clearly and effectively, both verbally and in-writing. ·       Possesses a strong work ethic and a proactive approach to tasks. ·       An analytical and inquiring mind to derive innovative solutions. ·       Able to work both independently and collaboratively. ·       Must have experience working in data centre operations in financial institutions.