HIRING NOW - IT SERVICE DESK ENGINEER OR HELPDESK

Service desk support Respond promptly to incoming calls,emails, and customer-reported technical issues. Perform initial troubleshooting, diagnose technicalproblems, and resolve incidents within the scope of first-level support. Escalate unresolved incidents to second-level support teamsor relevant resolver groups in accordance with established procedures. Log, classify, prioritize, and track incidents and servicerequests in the ticketing system. Maintain ownership of assigned cases and follow up withrelevant teams until resolution and closure.