Network Engineer (Managed Services)

Job Description & Requirements Roles & Responsibilities: • Provide on-site network support and managed services at customer premises • Monitor, maintain and support customers’ network infrastructure and related IT systems • Perform network troubleshooting, fault diagnosis and issue resolution within agreed service levels • Carry out preventive maintenance, health checks and routine inspections of network equipment • Configure, install and support network equipment, including switches, routers, wireless access points and firewalls • Attend to customer service requests, incidents and technical escalations • Coordinate with customers, vendors and internal technical teams to resolve network-related issues • Perform on-site troubleshooting and provide timely updates to customers and relevant stakeholders • Maintain accurate service records, incident reports, technical documentation and asset information • Support network implementation, migration, upgrade and maintenance activities • Participate in scheduled maintenance activities, including work outside normal working hours where required Requirements: • Diploma in Information Technology, Network Engineering, Computer Science or equivalent • At least 1 year of experience in network implementation, technical support or managed services • Basic knowledge of network technologies, including TCP/IP, LAN, WAN, VLAN, Wi-Fi and routing • Familiarity with network equipment from vendors such as Cisco, Aruba, Fortinet, Juniper or equivalent will be an advantage • Experience in providing on-site customer support will be an advantage • Able to work independently at customer sites while maintaining effective communication with internal teams • Team player with good communication, analytical, problem-solving and interpersonal skills • Meticulous, self-motivated and able to work under pressure • Good foundation in information technology trends and developments • Candidates without prior experience are welcome to apply Working Hours: 9:00am to 6:00pm (Mondays to Fridays) Work Location: Deployment at customer sites may be required.