ICT Operations Support Engineer

Work location: Queenstown/Jurong Experience

• Minimum 2 years of experience in IT operations, IT administration, service management, or infrastructure support.

• Experience supporting Microsoft 365 and workplace technologies.

• Experience working with vendors and managed service providers.

• Familiarity with IT service management processes and tools.

PreferredExperience

• Experience working within the Singapore Government ICT environment.

• Familiarity with WOG ICT processes, governance, and support models.

• Experience using Government ICT support portals such as:

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• ITSM Portal

• SGMail Administration Portal

• EUSS Portal

• Experience supporting user provisioning, access management, email administration, and workplace technology services.