Data Centre Field Engineer

Support the operations and maintenance of mission-critical data centres and remote buildings in Singapore. This position requires working on a 12-hour rotating shift to support day-to-day data centre operations. Job Responsibilities:

• Perform day-to-day data centre and computer operations activities, including:

• Key management and access control

• Vendor escort and coordination

• Data centre facilities and infrastructure checks

• Powering up onboarded servers and equipment

• Data sanitisation and degaussing activities

• Routine operational checks

• Laptop and IT equipment management

• Provide operational support for activities conducted within data centres and secure rooms.

• Ensure all data centre procedures, policies and security requirements are strictly followed.

• Monitor, respond to and promptly escalate incidents in accordance with established incident response procedures.

• Track incidents through to complete resolution and ensure appropriate follow-up actions are completed.

• Prepare operational and incident reports for management.

• Support data centre activities and operational requirements as assigned by management.

• Perform additional duties as required to support business and operational needs.

• The successful candidate will be assigned to a different data centre each month, rotating between East and West Singapore locations.

Desired Skills, Knowledge and Experience:

• Minimum 5 years of experience in data centre operations, preferably in a team-based environment.

• Experience working in a high-pressure, mission-critical environment with 24x7 operational or on-call support.

• Strong understanding of Incident, Problem and Change Management processes based on ITIL best practices.

• Experience supporting and coordinating with data centre vendors and outsourced service providers.

• Ability to quickly learn and effectively use in-house applications and operational systems.

• Strong multitasking, organisational and problem-solving skills.

• Proficient in Microsoft Office, particularly Excel, PowerPoint and Word.

• Good verbal and written communication skills, with the ability to communicate clearly and effectively with internal teams, vendors and stakeholders.

• Strong work ethic with a proactive and responsible approach to assigned tasks.

• Analytical and inquisitive mindset, with the ability to identify issues and develop practical solutions.

• Ability to work effectively both independently and as part of a team.

• Prior experience in data centre operations within financial institutions is required.