Billing Specialist

What you can expectJoin a team that sits at the intersection of finance, customer experience, and operations. You'll own billing inquiries end-to-end investigating discrepancies, resolving disputes, and ensuring customers are billed accurately and on time. Every day brings a mix of analytical problem-solving and direct customer interaction, giving you visibility across systems. Your work has a direct impact.About the TeamThe Billing Operations team is the engine behind Zoom's financial accuracy. We partner closely with Renewals, Collections, and Engineering to resolve complex billing issues and continuously improve the systems our customers rely on. We're a team that takes ownership when something breaks, we fix it; when a process can be better, we improve it. You'll work in a high-volume environment where precision matters, collaboration is constant, and your contributions are visible to the business. This role is a hybrid role based in Cork.Responsibilities

Investigating and resolving customer billing inquiries end-to-end via ServiceNow, phone, chat, and Zoom, ensuring timely and accurate outcomes

Analysing accounts and troubleshooting billing portal issues, providing clear solutions to complex customer challenges

Processing invoices, manual adjustments, and credit/debit modifications while maintaining accuracy and compliance

Reconciling payments and supporting the Collections team with dispute resolution and customer account management

Partnering with cross-functional teams — including Engineering, Renewals, and the Billing Manager to improve processes and resolve systemic billing issues

What we’re looking for

Bring at least 1 year of experience in accounts receivable, billing, or a finance operations role

Demonstrate strong verbal and written communication skills, with the ability to explain billing issues clearly to customers

Apply analytical and problem-solving skills to investigate discrepancies and resolve billing queries accurately

Show proficiency in Microsoft Excel and comfort working with billing or CRM platforms

Manage high volumes of detail with accuracy, prioritising effectively in a fast-paced environment

Salary Range or On Target Earnings:Minimum:€47,800.00

Maximum:€76,500.00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.We also have a location based compensation structure; there may be a different range for candidates in this and other locations.Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.