Software Engineer (Java)

RESPONSIBILITIES

• Troubleshoot, logs analysis, and perform diagnosis on the Issues/Problems/Defects escalated to the team.

• Participate in testing and error reproduction.

• Prepare solution and technical documents.

• Monitoring of performance, response time and utilization of service application and its components.

• Provide workaround, corrective fixes or data patches for Incidents/Problems.

• Assist with data extraction requests.

• Take ownership of the Incidents/Problems tickets until resolved, and follow-up to ensure it is resolved within the SLA.

• Provide support during deployment activities.

• Able to work and collaborate with all relevant parties, IT teams and users.

• Able to identify improvements, come up with creative and effective solutions to identified system gaps.

• Ability and willingness to work within tightly controlled policies and procedures.

EXPERIENCE

• 2 to 3 years experience working in IT industry and relevant experience in L2 and L3 Support (Java programming.

• Proven experience in performing system and data recovery

• Work with SQL queries and scripting.

• Familiar with Microsoft applications.

• Knowledge on the following is preferred:
• Jira
• Understanding of AWS Amazon Web Services
• Linux