Desktop Support Engineer
Job Description
Desktop Support Engineer
Work location: Central Singapore (bank)
Image, set up and migrate Windows 11 laptops and desktops (and MacBooks) over the network or USB, including moving user data, re-creating profiles and wiping old devices. Set up and troubleshoot users' Windows 11 access and security: Intune, Company Portal, Windows Hello, Authenticator, VPN, BitLocker, security patches and drivers. Enrol iPhone, Android and iPad devices. Work as a floor walker and deskside engineer: handle onboarding, offboarding and incident tickets (Jira, Freshdesk), check meeting-room and classroom AV, and work with vendors on hardware replacements. Keep asset records up to date (hostname, serial number, status), run inventory checks and write batch/VBS scripts to speed up large rollouts.