Non-Volatile Memory Quality and Reliability Assurance Returned Material Authorization (RMA) Engineer

Responsibilities and Tasks:

• Perform system level failure analysis of customer returned products.

• Analyze logs, test data, and device behavior to identify failure modes across firmware, NAND, controller, or system interaction.

• Identify the failure mode and summarize the analysis at the electrical and physical level.

• Design and execute targeted experiments to validate hypotheses and corner cases.

• Work closely with various engineering groups to resolve RMA issues.

• Determine and verify root causes and corrective actions.

• Provide status updates and written FA diagnostic reports as well as maintain proper documentation in quality systems and knowledge repositories.

• Maintain technical knowledge of product capabilities and characteristics.

• Serve as a technical resource for customer facing engineers and will provide training and consultation when necessary.

• Perform additional testing, data collection and receiving processes as needed based on availability of site resources.

• Integrates AI-assisted tools and insights into daily work to improve efficiency, quality, or effectiveness, exercising sound judgment and complying with organizational standards and legal requirements.

• Contributes to a culture of continuous improvement by identifying, testing, and sharing AI-enabledenhancements within one’s scope of work.

Requirements:

• Degree in Electrical / Electronics Engineering or related field

• 3-6 Years of Experience in working with Non-Volatile Memory System products such as Solid State Drives(NVMe) and/or Managed NAND products (UFS or eMMC) would be an advantage

• Hands‑on experience with failure analysis, debug, and test methodologies.

• Familiarity with data analysis and visualization tools (e.g., Python, SQL‑based systems, Tableau/JMP).

• Knowledge of semiconductor manufacturing, assembly, and test flows

• Strong analytical and problem‑solving ability with structured root cause thinking.

• Effective written and verbal communication skills for technical and non‑technical audiences.

• Ability to manage ambiguity, prioritize multiple RMAs, and meet aggressive deadlines.

• Ability to collaborate and influence across cross‑functional teams without direct authority.

Working location: 990 Bendemeer Road, Singapore 339942