Onsite Engineer x3 (East)

Responsibilities

• Track that all installation appointments and work orders are fulfilled and delivered on time

• Monitor and ensure that all fault tickets are resolved timely and meet performance SLA on MTTR, availability and QoS. Prepare monthly performance indicator reports according to the SLA framework.

• Monitor and ensure that all work orders are completed timely and meet performance on SAP and QoS. Prepare monthly performance indicator reports according to the SAP and QoS framework.

• Perform in-depth trouble-shooting of faults with using OTDR, GPON meter and power meter/light source.

• Conduct in-depth analysis of statistics through system analytics on fault tickets to identify root cause of fault trends and potential network problems.

• Conduct joint on-site testing and verification tests with QP/RL and RSP personnel to determine root cause of fault and resolution.

• Conduct regular on-site inspections of on-going works to ensure that contractors adhere to established work procedures such as end-to-end testing, installation standards and safety work processes

• To supervise staff and contractors to complete projects (if required).

• Any other duties as per assigned.

Job Requirements

• Nitec/Diploma qualification in any discipline

• With valid Class 3 driving license preferred

• Candidates with no prior experience are welcome to apply as on-job training will be provided

• Experience in telecommunication area with service provisioning and field experience will be an advantage.

• Analytical and has a flair for dealing with technical and operational problems

• Able to work independently and as a team

• Exposure in customer service is an advantage

• Knowledge of Fibre Optics

• Required to work on alternate Saturdays

• 3 openings

• JOBID: X6VRWR

Please send your updated CV to [email protected] All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits. We regret that only shortlisted candidates will be notified. EA Personnel: Cha Zi Jing Josie EA Registration No.: R24124843 People Profilers Pte Ltd EA Licence Number: 02C4944 Tel: 6950 9756