Professional Services Consultant

About the job:

The Professional Services team is an exciting, fast-growing business line within Contentsquare's organisation, and this role sits at its heart. As a Professional Services Consultant, you will be responsible for delivering best-in-class enablement and advisory services to Contentsquare's pro and enterprise tier customers and focus partners. Your primary focus will be driving platform adoption and deep product knowledge through high-quality instructor-led training - both foundational and use case-specific - while also providing strategic guidance and post-onboarding support to help clients get lasting value from the Contentsquare platform.

You will work closely with customers throughout their journey: from onboarding through to ongoing success, acting as a trusted expert, a skilled trainer, and a strategic partner. We win when our customers win.

What you’ll do:

Enablement and Training (Primary Focus)

• Deliver instructor-led training as part of customer onboarding, ensuring new and upsold customers effectively adopt and use Contentsquare's analytics solutions.

• Train new teams, departments, and stakeholders within existing customer organisations on an ad hoc basis, adapting content to audience needs and experience levels.

• Deliver platform training for Focus Partner Network solution partners, enabling them to independently support their own clients.

• Engage a wider customer audience through 1-to-many webinar training offerings, scaling knowledge-sharing across the customer base.

• Become a deep product expert across the full suite of Contentsquare's core analytics products, serving as a go-to product specialist for customers.

• Define, develop, and adhere to training scope agreements, ensuring structured and high-quality delivery at every touchpoint.

Strategic Consulting and Post-Onboarding Support

• Provide post-onboarding strategic support, partnering with clients to help them evolve their use of Contentsquare beyond initial adoption into sustained business impact.

• Serve as a trusted advisor to a range of customer stakeholders - including CRO teams, marketers, UX/UI designers, and digital leaders - guiding them through data-driven decision-making and business transformation.

• Design and facilitate tailored workshops that address specific client challenges, leveraging Contentsquare data to generate actionable recommendations.

• Manage the project lifecycle for consulting engagements, including scoping, timeline management, risk mitigation, and stakeholder communication.

• Contribute to the growth of the Professional Services team by developing reusable content, processes, and best practices that can be shared across the team.

Cross-Functional Collaboration

Collaborate effectively with Customer Success Managers, Onboarding Program Managers, Account Executives, and Implementation Consultants to deliver a seamless customer experience.

Work cross-functionally on internal initiatives that support the scaling of the Professional Services function.

What you’ll need to succeed:

• 2-4 years of experience in training consultancy, professional services, or client-facing consulting, ideally within a SaaS, MarTech, or Analytics environment.

• Strong presentation, communication, and instructional design skills, with a proven ability to present technical concepts to varied audiences.

• Ability to rapidly learn and effectively train others in analytics technology.

• Experience consulting and providing recommendations to clients, with strong written and verbal communication skills.

• Solid analytical and problem-solving skills (quantitative, conceptual, and practical).

• Strong project management and organisational skills, with the ability to manage multiple activities in parallel in a fast-paced environment.

• Proactive work ethic, strong follow-through, and a positive attitude.

• Ability to thrive in a global, cross-functional, team-based environment.

• Flexibility and the ability to adapt quickly to changing priorities and ambiguous situations.

What makes you stand out:

• Prior experience in a training or enablement role within a SaaS company, combined with exposure to consulting or strategic advisory work.

• Background in e-commerce, A/B testing, digital, or analytics businesses.

• Strong knowledge and experience with CRO, A/B Testing, or UX/UI.

• Experience with SQL, HTML, CSS, JS, or working with data warehouses and BI tools.

• Consulting background with experience delivering structured programmes or business transformation projects.

• Knowledge or experience in UI/UX, cognitive science, or web/app development