Job Description
Superside is hiring a Senior Account Manager to manage and grow a portfolio of core and growth-stage clients. You’ll own the customer experience end-to-end, driving renewals, maintaining account health, and ensuring consistent, high-quality delivery.
This role combines client partnership and operational execution. You’ll work closely with Project Managers and leadership to keep accounts stable, aligned, and positioned for long-term growth.
What you’ll do
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Own the end-to-end relationship for a portfolio of clients, ensuring retention and strong stakeholder trust.
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Manage renewals and support moderate growth opportunities within defined commercial frameworks.
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Guide Project Managers to ensure smooth delivery and consistent quality across engagements.
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Monitor account health, revenue performance, and provide forecasting inputs to senior leadership.
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Identify and resolve risks early, acting as the main point of escalation for your accounts.
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Translate customer goals into clear, structured creative programs.
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Use performance data and insights to support QBRs and renewal conversations.
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Maintain a strong understanding of Superside’s services to identify value-driving opportunities.
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Partner with cross-functional teams to ensure alignment on delivery and account strategy.
What you'll need to succeed
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5+ years of experience in account management or client services within creative, digital, or professional services environments.
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Experience managing and retaining client accounts with ownership of renewals.
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Ability to lead commercial conversations within defined pricing and deal structures.
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Strong stakeholder management skills, with experience working with senior clients.
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Ability to balance strategic thinking with day-to-day execution.
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Experience working with cross-functional teams such as Project Managers and Producers.
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Comfort using data to inform account decisions and forecasting.
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Strong communication skills in English, with the ability to connect delivery to business outcomes.