Customer Success Engineer Intern
Job Description
Most boards and executives are currently flying blind when it comes to cyber risk. They are guessing. At Safe, we’ve built an AI-driven engine that finally gives the C-Suite a clear, quantified, and real-time view of their security posture. We don’t just provide data; we provide certainty.
We are a $170M Series C-funded category leader. We don’t play in the mid-market; we operate at the highest levels of global enterprise. Today, we are proud to serve 10% of the Fortune 500, protecting global icons such as Apple, Netflix, AT&T, Verizon, and Victoria’s Secret.
As we scale toward our next chapter, we are looking for high-performers who want to do the best work of their careers at the intersection of AI and Cybersecurity.
The Culture Memo: Our Operating System
Safe is not a typical corporate environment. We are a high-intensity, mission-driven team. We value builders who want to define a category and work alongside people who are equally committed to excellence.
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Extreme Ownership: We don’t do "not my job." We hire people who see a gap and own the solution from start to finish.
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The Elite Standard: We serve the most sophisticated companies on the planet. Our work must be bulletproof. Whether it’s a line of code or a sales deck, we aim for Tier-1 quality every time.
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Methodology & Rigor: We don’t wing it. From Force Management and MEDDICC in sales to data-driven sprints in engineering, we rely on proven frameworks to stay disciplined and predictable.
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Radical Candor: We move too fast for politics or sugar-coating. We value direct, honest feedback that helps us find the right answer quickly.
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The Series C Hustle: We have the stability of a well-funded leader but the heart of a startup.
The Perks & Ownership:
We want our team to feel like owners because they are owners. We trust our people to manage their results and their time.
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Meaningful Equity: Every "Safestar" is a shareholder. You aren’t just an employee; you are a partner in our success.
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Unlimited Leaves: We don’t believe in clock-watching. We offer unlimited leave because we trust you to take the time you need to recharge while staying committed to the mission.
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Comprehensive Benefits: We provide top-tier medical insurance and wellness benefits to ensure you and your family are well cared for.
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Career Trajectory: We are growing aggressively. For high-performers, the path for advancement moves at the speed of your ambition.
Duration: 6 Months (Full-time paid internship)
Eligibility: Recent graduates or students in their final year of study.
Core Responsibilities:
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Product Troubleshooting: Support senior CSEs in diagnosing, analyzing, and resolving technical issues within the SAFE platform.
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Documentation & Knowledge: Assist in creating and updating technical documentation, runbooks, and knowledge base articles to enhance team and customer efficiency.
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Scripting & Automation: Learn and apply basic scripting and querying skills (e.g., Python, SQL, OPAL) to assist with data analysis, reporting, and developing minor automation tools.
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Customer Consultancy: Shadow and eventually assist the team in guiding customers through product setup, integration best practices, and advising on feature usage based on their specific needs.
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Stakeholder Communication: Practice and refine effective communication with both internal teams (e.g., Product, Engineering) and external customers, ensuring clear and professional correspondence.
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Customer Relationship Management: Support the cultivation of strong, positive customer relationships by actively listening and ensuring all interactions are aligned with the 'Customer First' value.
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Process Execution: Learn and adhere to established processes for incident management, request handling, and change execution.
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AI Proficiency: Actively leverage AI tools and functionality (e.g., for prompt building, summarizing data, drafting responses) to increase personal efficiency and effectiveness.
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Autonomy and Accountability: Take ownership of assigned tasks and learning goals, demonstrating a proactive approach to problem-solving and seeking guidance when needed.
As a CSE Intern, your primary focus will be supporting the team and mastering the core competencies necessary for the full-time role.
Product and Technical Acumen:
Customer Engagement and Communication:
Process and Growth:
What We Look For (The "Intern Fit"):
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Education: Recent graduate or currently in the final year of a Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or a related technical field.
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Technical Foundation: Demonstrated foundational knowledge or coursework in scripting/coding languages (e.g., Python, SQL).
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Problem-Solving: Excellent analytical and problem-solving skills with a curious and detail-oriented mindset.
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Communication: Clear, concise, and professional communication skills, demonstrating the ability to be Always Candid with positive intent.
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Mindset: A high degree of Technological Adaptability and a proactive willingness to learn new tools and systems quickly.
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Values: Alignment with our core values, especially Customer First, and a commitment to Autonomy and Accountability in your work.
We are seeking freshers with a strong foundation and high growth potential.