Job Description
Vapi (/ˈvɑːpi/):
We’re creating the shift to voice as humanity’s default interface
We’re the most configurable platform for deploying voice agents
We’ve grown to over 600k developers in two years, adding 2,000+ every day
Try talking to Vapi now
Why We’re Hiring This Role:
Vapi has rapidly scaled and unified pre-sales and post-sales into a single Customer Engagement Organization
We need a leader to own the full customer lifecycle, from initial engagement through long-term expansion
This role will turn customer engagement into a primary growth engine by driving usage, retention, and enterprise-wide adoption
You will lead a multi-disciplinary org across Agent Strategists, Agent Engineers, and Customer Support
What You’ll Do:
30 Days
Audit enterprise accounts and evaluate health using existing scorecards
Build deep fluency in the Vapi platform (latency, multi-assistant squads, CLI)
Align with Sales leadership on GTM strategy and immediate expansion opportunities
Identify at-risk accounts and implement retention strategies
60 Days
Execute a unified engagement strategy across inbound and outbound motions
Lead technical and strategic teams to translate customer goals into production deployments
Strengthen post-sale support with engineering-led problem solving
Ensure seamless lifecycle ownership from pre-sale through expansion
90 Days
Operationalize a data-driven Net Revenue Retention (NRR) engine
Build frameworks that drive 10x customer value and enterprise-wide adoption
Translate field insights into product roadmap inputs
Establish Customer Engagement as a core driver of revenue growth
Who You Are:
Leader of leaders with 10+ years across GTM, Solutions, or Customer Success in technical environments
Proven ability to manage and scale multi-disciplinary technical teams
Strong commercial instincts with a track record of growing accounts, not just supporting them
Deep technical fluency; able to engage credibly with both executives and engineers
Systems thinker who sees pre-sales and post-sales as a single continuum
Highly autonomous operator who builds playbooks from first principles
Why Vapi:
Generational impact: Build the human interface for every business
Ownership culture: We empower builders, not managers
Kind team: High ambition, low ego
Tier-1 investors: YC, Kleiner Perkins, Bessemer
What We Offer:
Real stake: We offer a competitive salary and excellent equity ownership
Comprehensive health coverage: medical, dental, and vision plans
Team love: We love hanging out, and we do quarterly off-sites
Flexible time off: take what you need
More: catered meals, transportation, gym, and a $10k annual L&D budget