Staff Enterprise Product Manager, Order Management
Job Description
At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.
About Snowflake
Founded by industry experts and backed by strategic investors, our disruptive built-for-the-cloud architecture was designed to push the limitations of conventional data warehousing. Our teams breed ambition, challenge ordinary thinking, push the pace of innovation, and work hard to provide our customers with the best experience possible.
As an Enterprise Product Manager, your key role will be to optimize and strategically evolve Workday Finance Order to Cash (OTC) IT Systems at Snowflake. You will bridge diverse business stakeholders and skilled development teams, translating complex business requirements into precise, actionable functional specifications for technical implementations.
This role offers a unique opportunity to contribute to the entire solution lifecycle for critical OTC systems, from design to deployment. Your expertise will directly impact the efficiency, scalability, and accuracy of Snowflake's revenue-generating processes, ensuring a robust OTC ecosystem.
What you will be doing
As a Staff Enterprise Product Manager, you will independently contribute to and lead the following areas:
Process Optimization: Optimize and strategically evolve Workday Finance Order to Cash (OTC) systems, bridging business needs with technical solutions.
Operational Excellence: Independently contribute to Customer Contracts, Billing, Collections, Invoices, and Settlements, as well as OTC period close activities.
Transformation Projects: Lead and participate in Order Management and Billing transformation projects and large-scale operational changes.
Cross-Functional Collaboration: Partner with other business application owners to ensure smooth business automation and data management processes across the ecosystem.
Roadmap & Strategy: Provide expert input into the IT Roadmap, including Workday new feature rollouts, major releases, and the implementation of new modules.
Subject Matter Expertise: Serve as a Subject Matter Expert (SME) and champion in driving industry best practices for the evolution of Snowflake’s OTC business users.
Agile Leadership: Organize various scrum ceremonies (daily standups, sprint planning, retrospectives) using agile methodology.
Quality & Training: Lead quality assurance by defining testing strategies, identifying risks, and assisting in the creation of training materials and release notes for OTC users.
Key Duties include:
Gathering and translating complex business requirements from diverse stakeholders into actionable functional specifications.
Working with cross-functional teams to develop comprehensive design and solution documents.
Managing communications and change processes for all new changes on the platform.
Developing and executing test scripts for UAT, post-sprint, and regression testing.
Ensuring system issues are identified, tracked, and resolved in a timely manner.
What we need to see
Education: A Bachelor’s degree or higher, preferably with an emphasis in Information Systems or Computer Science, or equivalent experience.
Experience: Minimum 8+ years of direct experience working on Order to Cash (OTC) implementations or operations as a Business Systems Analyst or Product Manager.
Technical Expertise: Expert knowledge of Workday systems or similar ERPs (Oracle Apps, Peoplesoft, SAP) specifically in OTC modules like Quoting, Revenue, Billing, and Collections.
Experience integrating custom or 3rd-party applications with Workday or other ERPs.
Basic understanding and working knowledge of Databases, including writing SQL queries.
Functional Knowledge: Superior understanding of OTC concepts and principles, including Quoting processes, Billings, Cash Applications, and New Product Introductions (NPI).
Skills: Highly developed written and verbal communication and interpersonal skills.
Strong attention to detail, goal-oriented mindset, and the ability to adapt to changing requirements.
Expert leadership and collaboration skills with the ability to build relationships with stakeholders ranging from executive to line level.
Commitment to excellent customer service and a strong focus on quality.
Ability: Proven ability to work both independently and collaboratively within a team environment.
Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com